Before sending us an email at email@example.com please have a look if your question and answer is available below.
I made a mistake with my order, what should I do?
When an order is submitted, the print file is send to our printing partner almost immediately. In case of an error in the custom print, or the address info please email us as fast as possible. Once the order is processed we can't make changes to the print or the address.
If you need help please send us a message at: firstname.lastname@example.org
Can I cancel my order?
Your order can be canceled or modified if it has not been sent for processing yet. Due to the automated process of fulfilling your order, the window where we can cancel or change it is limited.
Make sure you double-check your order in the editor and or preview in the cart, to make sure it is all right. Also, please double-check the shipping address. Once the order is processed, we can't make changes to the print or the address.
If you need help, please send us a message at: email@example.com
Can I track my order?
At the moment, you can't see the exact status of your order.
After you place your order, the print file is sent to our printing partners almost immediately.
When the order is printed and shipped out, you'll receive an update that your order is completed and you'll receive track and trace info for the parcel via email.
Do you accept credit cards?
Yes, we accept Visa and Mastercard creditcards.
What payment options do you support?
You can use the following options to pay for your order:
- Mister Cash / Bancontant
- Belfius Direct Net
Your print doesn't comes framed, but we do offer frames for most sizes of prints.
When a frame is available for the poster you have created, you'll see the availability to add one (or more) in your cart.
Our frames are:
- Made from wood (MDF)
- Black in color
- Using an acrylite (plastic) front protector instead of glass
- Lightweight and easy to hang
Do I need an account to make an order?
You don’t need an account to make an order.
An account is purely practical for yourself if you plan to make multiple orders over time. It remembers your billing information so you don’t have to fill it in all the next time you place an order.
Can I request an event that isn't listed?
When you can’t find the course you’re looking for in our editor you can contact us. A short should appear enabling you to request a missing event. please fill this in as good as you can. In most cases we can help you out and create the course poster for you. We’ll add it to the editor so it becomes available for other customers as well.
Can I add a different background to my print?
In our editor we offer a balanced selection of background options. You can choose one from these. For some events, a special background option is available too.
You cannot add your own background color, photo or logo to the editor to use in your Sportymap.
How do I create my print?
You can create your own Sportymaps print easily in our online editor. First choose a material (paper or aluminum). Second find your event using the search field. After you have chosen the event you can use the editor to add a name and finish time, change the color of your print and pick the size that you want. All texts are editable and the editor preview will show you the end result. When you are happy with the result you can add the created print to your Cart and proceed with purchasing it, or create another Sportymap.
I can't find the event I want.
There are a lot of events around the world. We have a lot in our database, but not all. When you can't find your event in the editor, you are prompted to fill in a short form to request the event. We will try to add the event to our database as soon as possible.
Another option could be to use the event from another (older) year and change the date using the editor. If the course hasn't changed over the years, this might be the fastest solution.
What sizes do you offer?
We offer several popular sizes for our paper prints:
- A4 (210 x 297 mm or 8.3 x 11.7 inch)
- A3 (297 x 420 mm or 11.7 x 16.5 inch)
- A2 (420 x 594 mm or 16.5 x 23.4 inch)
- B2 (500 x 700 mm)
- 12 x 16 inch
- 16 x 20 inch
- 18 x 24 inch
How long does shipping take?
We send products all over the world and we try to do that good and fast. When you place your order, the printfiles are sent to a printing location as close to you as possible within our printing partners network. They have facilities in over 30 countries. When your order is produced and shipped you'll get an email with the track and trace info. This will also give you an indication of the delivery date.
In general for paper prints the delivery time is about 7 working days. Aluminum prints and orders with frames usually takes a few days longer.
What are the shipping costs?
Shipping costs depend on the material of the order (aluminum print, paper print or framed print) and the destination. We try to have the order fulfilled as close to the customer as possible to keep shipping costs low and delivery time short. This (hopefully) also minimizes the possibilities that products get lost or damaged underway.
The exact shipping costs are calculated at checkout.
We don't offer free shipping. We do ship multiple posters in the same order as one parcel.
My order arrived damaged, what should I do?
If the product was damaged during shipping we shall send you a new one.
Please email us at firstname.lastname@example.org and make sure to add photo's of the damages (product and packaging) and make sure to add your order number. We'll try to send you a replacement as soon as possible.
My order hasn't arrived, waht should I do?
First, make sure to check the tracking info for your order that you should have received by email. It could be that there is a delay with the postal services. This is usually indicated on the tracking page.
If the tracking of your parcel isn't updated, it is passed the estimated delivery time of the postal service or the tracking says delivered, but you did not receive anything, please contact us at email@example.com and we'll try to help. In most cases we can resend you the order.
Do you ship internationally?
Short answer: Yes, we do! Worldwide delivery!
We try to fulfill orders as close to their destination as possible to keep shipping costs low and delivery time short.